Effective Date: 01-01-2025

Thank you for shopping at AISJ shop! We want to ensure that your order arrives safely and on time. Please read our Shipping and Delivery Policy to understand how we handle the shipping and delivery of your products.

1. Processing Time Order Processing: Once we receive your order, we will process it within 3 business days. Orders placed on weekends or holidays will be processed the following business day.
Customization: For customized or personalized items (e.g., embroidered uniforms or custom souvenirs), processing may take an additional 5-7 business days.

2. Shipping Methods We offer a variety of shipping options depending on your location. The available shipping methods and estimated delivery times are as follows:

Free Shipping (To the school): Estimated delivery time of 2-3 business days.
Express Shipping: Estimated delivery time of 3-5 business days.
International Shipping: Estimated delivery time to courier is 3-5 business days + International shipping time as per express companies and countries custom regulations.
Delivery times are estimates and may vary due to unforeseen circumstances such as weather, holidays, or postal delays.

3. Shipping Costs Shipping costs are calculated at checkout based on the weight of the items, the destination, and the chosen shipping method. We offer free shipping for orders delivery inside the school.

Domestic Shipping: For orders within [Country], shipping costs will be displayed during checkout based on your selected shipping method.
International Shipping: For international orders, shipping costs will be calculated during checkout. Please note that customs duties, taxes, and fees may apply based on the destination country, and these are the responsibility of the customer.

4. Order Tracking Once your order has been shipped, you will receive a tracking number via email, which you can use to track the status of your shipment. Please allow 24-48 hours for tracking information to update in the carrier’s system after shipment.

5. Delivery Times Estimated delivery times are as follows (these are approximate and subject to change based on the carrier):

Domestic Orders:

Free Shipping inside school: 2-3 business days
Express Shipping: 3-5 business days

International Orders:

Standard International Shipping: 7-10 business days
Expedited International Shipping: 5-7 business days
Please note that delivery times are estimates and can be affected by weather, customs, or other external factors.

6. Order Delivery and Signature Requirements
Residential Deliveries: Our standard shipping does not require a signature upon delivery unless specified by the carrier.
Business Deliveries: For business deliveries, a signature may be required upon delivery, depending on the shipping method and carrier.
Missed Deliveries: If you are unavailable to receive your package at the time of delivery, the carrier will typically leave a notice and attempt a re-delivery. You can also arrange for pickup at a nearby carrier location.

7. Shipping Restrictions P.O. Boxes: We are able to ship to P.O. Boxes for certain destinations. Please verify the shipping option during checkout.
International Shipping: We currently ship to the following countries: [list of countries]. If your country is not listed, please contact us to inquire about availability.
Customs, Duties, and Taxes: For international orders, the recipient is responsible for any customs duties, taxes, and fees that may be incurred. These charges are determined by the destination country’s customs office.

8. Incorrect or Incomplete Shipping Address Address Accuracy: Please ensure that your shipping address is correct and complete. We are not responsible for delays or lost shipments due to incorrect or incomplete addresses.
Address Changes: If you need to change your address after placing an order, please contact us immediately at [Your Contact Email]. We can only make changes to your shipping address before the order is shipped. Once the package is in transit, we are unable to alter the shipping address.

9. Damaged or Lost Packages Damaged Items: If your package arrives damaged, please contact us within [insert number] days of receipt with photos of the damaged items and packaging. We will work with you to resolve the issue, which may include offering a replacement or refund.
Lost Packages: If your package is lost or shows no movement for a prolonged period, please contact us at [Your Contact Email] for assistance. We will work with the carrier to investigate the issue.

10. Return Shipping Return Policy: If you wish to return an item, please refer to our Return & Refund Policy for detailed instructions.
Return Shipping Costs: The customer is responsible for return shipping costs unless the return is due to a mistake made by us, such as sending the wrong item or a damaged product.

11. Contact Us If you have any questions or concerns about your shipping or delivery, please don’t hesitate to contact our customer service team:

AISJ Store Customer Service
Email: aisj-store@ideal-ways.com
Phone: +966 55 872 5582

Important Notes:

While we strive to ensure timely delivery, delays may occur due to circumstances beyond our control, such as weather, holidays, or strikes.
We are not responsible for delays caused by customs or import restrictions for international shipments.